Customer terms

Version 1.0 · Effective 31 October 2026

These Customer Terms apply when an organisation buys a ForceForms plan. They are separate from the Terms of use for this website. If you have a question, send it through our contact form. To buy, print the Customer Acceptance Form (PDF) on your letterhead, sign and stamp it, and attach it to your Purchase Order.

1. Agreement and acceptance

1.1 Parties. These Customer Terms are between Niranjan Mankame, an individual resident in India trading under the name ForceForms, of Pune, Maharashtra, India ("ForceForms", "we"), and the organisation named in the Purchase Order and Customer Acceptance Form ("Customer", "you").

1.2 Acceptance. You accept these Terms when an authorised signatory signs the Customer Acceptance Form in Schedule 1, or issues a Purchase Order that refers to these Terms. If neither happens, you still accept these Terms, as in force on that date, when you pay our invoice or install or use the Service, whichever happens first. The person signing confirms they have authority to bind the Customer.

1.3 Business use only. The Service is for organisations, not consumers. You confirm you are acting for a business, nonprofit or other organisation.

1.4 Structure and your Purchase Order. The Agreement is made up of these Terms, the signed Customer Acceptance Form, our Quote and invoice, and the data protection terms in clause 6. Your Purchase Order is used only to confirm the Plan, Running Mode, Response Limit, Fees, term and billing details. Any other terms printed on or referred to in your Purchase Order, vendor registration forms or procurement portal do not apply, even if we accept, sign or act on it. If documents conflict, this order applies: (a) special terms written in the signed Customer Acceptance Form; (b) these Terms; (c) our Quote and invoice; (d) your Purchase Order.

1.5 Changes to these Terms. We may update these Terms by giving at least 30 days’ notice by email or in the Service. Changes take effect at your next renewal. If you object, you may choose not to renew. Changes required by law or for security may take effect sooner. Special terms written in a signed Customer Acceptance Form are not changed this way during the Subscription Term they cover.

1.6 Trading name and billing. ForceForms is a trading name, not a separate company. All Quotes and invoices are issued by, and all Fees are payable to, Niranjan Mankame, and payments must be made to the bank account in that name shown on our invoice. References to "ForceForms", "we" or "us" mean Niranjan Mankame acting in the business of ForceForms.

1.7 Transfer to a company. We may transfer this Agreement, including all Fees paid, to a company, LLP or other entity that Niranjan Mankame controls, by giving you notice. From the transfer date, that entity takes over all of our rights and obligations, and you will look only to that entity for performance and claims arising after that date. Your Plan, Fees and Customer Data are not affected by the transfer, and you will issue future Purchase Orders to that entity.

2. Definitions

3. The Service

3.1 Licence. During the Subscription Term, and subject to payment, we grant you a non-exclusive, non-transferable, non-sublicensable right for your Users to use the Service for your internal organisational purposes, within your Plan.

3.2 Running Modes. You choose a Running Mode in your Purchase Order. In Salesforce Native mode, Customer Data is processed inside your Salesforce org and we do not host it. In Google Cloud Run mode, Customer Data passes through and is processed on infrastructure we operate before being returned to your Salesforce org. Switching modes may change your Fees.

3.3 Third-Party Platforms. The Service depends on Third-Party Platforms we do not control. You must hold and pay for your own Salesforce licences. We are not responsible for their availability, API limits, governor limits, pricing, policy changes or outages, or for any loss they cause. If a Third-Party Platform change makes part of the Service impractical, we may change or withdraw that part. If the change materially reduces the core Service, you may cancel and we will refund prepaid Fees for the unused period.

3.4 Restrictions. You must not, and must not let anyone:

1. copy, modify, decompile, reverse engineer or try to extract the source code of the Service or managed package, except where law expressly allows it;
2. resell, rent, lease, sublicense, white-label or provide the Service to third parties, unless we agree in writing;
3. use the Service to build or benchmark a competing product, or publish benchmark results without our written consent;
4. get around Response Limits, licence checks, security or usage controls;
5. remove or alter our branding, notices or attributions where the Plan requires them;
6. use the Service in breach of law or the Acceptable Use rules in clause 5.

3.5 Changes to the Service. We may improve, change or remove features. We will not materially reduce the core functionality of your Plan during a paid Subscription Term.

3.6 Consultants and partners. If a Salesforce consultant or partner sets up or manages the Service for you, you are responsible for their acts as if they were your own. Any agreement between you and them does not bind us.

3.7 Direct distribution. The ForceForms managed package is distributed directly by us and is not listed on, sold through, or endorsed by Salesforce AppExchange or Salesforce, Inc. During installation, Salesforce may show a notice that the package is not authorised for distribution through the AppExchange Partner Program. You acknowledge this before installing, and agree that this notice, and any related Salesforce install requirement, does not affect your obligations under this Agreement or entitle you to a refund. Salesforce and AppExchange are trademarks of Salesforce, Inc.

4. Plans, Response Limits and Fees

4.1 Response Limits. Each Plan includes the Response Limit stated in our Quote. Your Response Limit is an annual allowance (the monthly figure shown on our pricing page multiplied by 12) that applies across the whole Subscription Term. Unused Responses do not roll over to a renewed Subscription Term and have no cash value.

4.2 Pausing at the limit. When you reach your Response Limit in a Subscription Term, your forms stop accepting new Responses until the next Subscription Term starts or you upgrade. We will try to email you at 80% and 100% of the limit, but missing an alert does not change this clause. You accept that respondents may be unable to submit forms while paused, and we are not liable for any loss caused by the pause, including missed registrations, donations or applications.

4.3 Upgrades and downgrades. To upgrade, send us a new Purchase Order for the higher Plan. We will invoice the price difference pro rata for the rest of the Subscription Term, and the upgrade takes effect once that invoice is paid in full. Downgrades take effect at the next renewal.

4.4 Ordering, payment and activation. All Plans are bought offline in these steps:

1. We send you a Quote.
2. You send a Purchase Order on your letterhead that matches the Quote, signed by an authorised person, with the signed Customer Acceptance Form attached.
3. We issue an invoice with our bank details. Invoices are payable within 15 days, in US dollars (USD).
4. You pay the full invoiced amount by bank transfer.
5. When we receive cleared funds for the full amount, we activate your subscription and email the installation link and licence details to the contact named in your Purchase Order.

No subscription starts, and we have no obligation to provide the Service, until full payment is received. Part payments are held on account and do not activate the Service. A Purchase Order or invoice does not by itself create any obligation for us to provide the Service.

4.4A Bank charges. You pay all bank charges, intermediary bank fees and currency conversion costs, so that we receive the full invoiced amount. Any shortfall must be paid before activation or will be added to your next invoice.

4.4B Payment fraud. We will only change our bank details by written notice sent through the contact details published on our Contact page, and you must confirm any change with us by phone or video call before paying. We are not responsible for any payment sent to a wrong account, and such a payment does not count as paid to us.

4.5 Taxes. Fees exclude GST, VAT and other taxes, which you pay in addition. If law requires you to withhold tax, you must increase the payment so we receive the full amount we would have received without the withholding, and give us the withholding certificate.

4.6 No refunds. All Fees are non-refundable and non-cancellable, including for partial months, unused Responses, unused Users, or early cancellation. The only exceptions are refunds expressly stated in these Terms (clauses 3.3 and 10.3) or required by law that cannot be excluded.

4.7 Late payment. If any amount is unpaid 7 days after its due date, we may (a) suspend the Service after giving 7 days’ notice, and (b) charge interest at 1.5% per month, or the highest rate law allows if lower, from the due date until paid. You also pay our reasonable costs of recovering overdue amounts, including legal and collection fees.

4.8 Price changes. We may change Fees by giving at least 30 days’ notice. New prices apply from your next renewal, not during a paid Subscription Term.

4.9 Disputes about invoices. You must raise any billing dispute in writing within 30 days of the charge or invoice, or it is treated as accepted. You must still pay any undisputed part on time. Payment recalls or reversals made without first contacting us are a breach of these Terms.

4.10 Pricing basis, setup charge and advance payment. All prices are in US dollars (USD) and Plans are sold on annual terms only. Prices on our pricing page are shown as a monthly rate billed annually, so the Fees for a Subscription Term are the monthly rate multiplied by 12. A one-time installation and setup charge of USD 199 applies to each new customer in addition to the Plan Fees, and is invoiced with the first invoice. Taxes are extra and are borne by you (clause 4.5). The total invoiced amount in USD, or its equivalent in another currency that we accept in writing, must be paid in advance and in full before activation (clause 4.4).

5. Your responsibilities and acceptable use

5.1 Accounts. You are responsible for everything done under your accounts and by your Users, for keeping credentials secure, and for telling us promptly of any unauthorised use.

5.2 Your forms and content. You decide what your forms ask, what data they collect, and how that data is used. You are solely responsible for the content of your forms, the accuracy and legality of Customer Data, and having the rights, notices and consents needed to collect it, including privacy notices shown to respondents.

5.3 Salesforce configuration. You are responsible for your Salesforce org, including its configuration, field mappings, automation, permissions, storage, API and governor limits, and backups. We are not responsible for data errors caused by your configuration or mappings.

5.4 Acceptable use. You must not use the Service to:

1. collect payment card numbers, passwords, or government identity numbers unless the feature is designed for it and you meet the applicable security standard;
2. collect special category or sensitive personal data, or data from children, without the legal basis, consents and safeguards the law requires;
3. send spam, run phishing, or impersonate any person or organisation;
4. upload or distribute malware, or attack, overload or probe the Service or any network;
5. infringe intellectual property, privacy or other rights;
6. store or process content that is unlawful, defamatory, obscene, hateful or harassing;
7. breach export control or sanctions laws.

5.5 Our right to act. If we reasonably believe a form or Customer Data breaches clause 5.4 or the law, we may disable that form or remove that content, and where practical we will tell you first.

5.6 Ownership of Customer Data. You own Customer Data. You grant us a worldwide, royalty-free licence to host, process, transmit and display it only as needed to provide, secure and support the Service and as these Terms allow.

5.7 Usage data. We may collect technical and usage data about how the Service is used (for example Response counts, performance and error logs). We may use it to run, secure, bill for and improve the Service, and publish it only in aggregated form that does not identify you, your respondents or Customer Data.

6. Data protection and security

6.1 Roles. For personal data in Customer Data, you are the controller (or data fiduciary under India’s Digital Personal Data Protection Act, 2023) and we are your processor. We process it only on your documented instructions, which are these Terms and your use of the Service, unless law requires otherwise.

6.2 Our commitments. We will (a) keep Customer Data confidential and limit access to staff and sub-processors who need it; (b) apply reasonable technical and organisational security measures, including encryption in transit; (c) notify you without undue delay, and within 72 hours where practical, after becoming aware of a personal data breach affecting Customer Data; and (d) give reasonable help with data subject requests and regulator enquiries, at your cost where the help goes beyond normal Service features.

6.3 Running Mode differences. In Salesforce Native mode, Customer Data stays in your Salesforce org and Salesforce’s security and terms apply to it. In Google Cloud Run mode, we process Customer Data in memory and do not keep it after it is returned to Salesforce, except for short-lived logs and retry queues needed to deliver it, which we delete within 30 days.

6.4 Sub-processors. You authorise us to use sub-processors, including Google Cloud, listed in Schedule 2 (Sub-processors). We will give 30 days’ notice of new sub-processors. If you have a reasonable data protection objection, your only remedy is to end the affected Service and receive a refund of prepaid Fees for the unused period.

6.5 International transfers. Customer Data may be processed in India, the United States and other countries where we or our sub-processors operate. Where the GDPR, UK GDPR or similar law applies, the parties agree to the relevant Standard Contractual Clauses, which are incorporated by reference.

6.6 Audits. We will answer reasonable written security questionnaires once a year. On-site audits are allowed only where law requires them, on 30 days’ notice, during business hours, at your cost, and under confidentiality.

6.7 Your obligations. You must give respondents all required notices, obtain all required consents, configure the Service and your Salesforce org securely, and not instruct us to process data unlawfully.

7. Intellectual property and confidentiality

7.1 Our IP. We and our licensors own all rights in the Service, managed package, code, designs, templates, documentation, trademarks, and any improvements, modifications or derivative works, whoever suggests them. You get only the rights expressly granted in clause 3.1. All other rights are reserved.

7.2 Feedback. If you give us suggestions or feedback, we may use them freely and without payment or attribution, and you assign to us any rights in them.

7.3 Customisations. Templates, configurations or code we create for you, including during setup or migration from another tool, remain our property and are licensed to you as part of the Service, unless the signed Customer Acceptance Form expressly assigns them to you.

7.4 Publicity. We may name you and show your logo as a customer on our website and in marketing. You may opt out at any time by emailing us, and we will remove it within 30 days.

7.5 Confidentiality. Each party will keep the other’s non-public business, technical and financial information confidential, use it only to perform this Agreement, and protect it with at least reasonable care. This does not cover information that is public through no fault of the receiver, already known to it, independently developed, or lawfully received from a third party. A party may disclose information when law or a court requires it, after giving notice where lawful. Our Quotes, pricing and any special terms are our confidential information.

7.6 Injunctive relief. A breach of clauses 3.4, 7.1 or 7.5 may cause harm that money cannot fix. The harmed party may seek an injunction or other equitable relief in addition to any other remedy.

8. Support, availability and suspension

8.1 Support. We provide support through the contact form at our Contact page from 09:00 to 17:00 India Standard Time (UTC+05:30), Monday to Friday, on business days. We aim to reply within 2 business days. Response targets are goals, not guarantees, unless the signed Customer Acceptance Form sets a service level with credits.

8.2 Availability. We use reasonable efforts to keep the Service available, but we do not promise it will be uninterrupted or error-free. Planned maintenance, Third-Party Platform outages, your Salesforce limits, and events under clause 12.6 are excluded from any availability commitment.

8.3 Service credits. If the signed Customer Acceptance Form includes a service level, the service credits it sets out are your sole and exclusive remedy for failing to meet it.

8.4 Suspension. We may suspend all or part of the Service immediately if (a) your use threatens the security, integrity or availability of the Service or others’ data; (b) you breach clause 3.4 or 5.4; (c) required by law or a Third-Party Platform; or (d) Fees are overdue under clause 4.7. We will limit the suspension to what is reasonably needed and restore the Service once the cause is fixed. Fees continue during a suspension caused by you.

9. Warranties, liability and indemnities

9.1 Limited warranty. We warrant that the Service will perform materially as described in our documentation during the Subscription Term. If it does not, you must tell us in writing within 30 days of noticing. Our only obligation, and your only remedy, is for us to use reasonable efforts to fix it, and if we cannot within 30 days, for either party to end the affected Service with a refund of prepaid Fees for the unused period.

9.2 Disclaimer. Except as stated in clause 9.1, the Service is provided "as is" and "as available". To the extent law allows, we disclaim all other warranties and conditions, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy, and that the Service will be error-free, secure or uninterrupted, or will meet any compliance requirement of yours. You are responsible for keeping your own backups of Customer Data.

9.3 Excluded losses. Neither party is liable for indirect, incidental, special, consequential or punitive losses, or for loss of profits, revenue, donations, grants, funding, goodwill, data or business opportunity, however caused, even if told they were possible.

9.4 Liability cap. Each party’s total liability arising from or relating to this Agreement, in contract, tort (including negligence) or otherwise, is limited to the Fees you paid us in the 12 months before the event giving rise to the claim.

9.5 Exceptions. Clauses 9.3 and 9.4 do not limit (a) your obligation to pay Fees; (b) your liability under clause 3.4, clause 5.4 or your indemnity in clause 9.7; (c) liability for fraud, gross negligence or wilful misconduct; or (d) liability that law does not allow to be limited.

9.6 Our indemnity. We will defend you against any third-party claim that the Service, as provided by us, infringes that party’s intellectual property rights, and pay damages finally awarded or agreed in settlement. This does not apply to claims arising from Customer Data, your forms, Third-Party Platforms, combination with things we did not supply, modifications not made by us, or use in breach of this Agreement. If a claim is made or likely, we may get you the right to keep using the Service, modify it to avoid infringement, or end the affected Service and refund prepaid Fees for the unused period. This clause states our entire liability for infringement claims.

9.7 Your indemnity. You will defend and indemnify ForceForms, its directors, employees and contractors against all third-party claims, regulatory fines, losses, damages and costs (including reasonable legal fees) arising from (a) Customer Data or the content of your forms; (b) your breach of clause 5 or data protection law; (c) your use of the Service in breach of this Agreement or the law; or (d) acts of your Users or consultants.

9.8 Indemnity process. The indemnified party must promptly notify the indemnifying party, give it sole control of the defence and settlement, and provide reasonable help at its cost. No settlement that admits fault for, or imposes obligations on, the indemnified party may be made without its consent, which must not be unreasonably withheld.

9.9 Time limit for claims. Any claim must be brought within one year after the claimant became aware of it, to the extent law allows.

10. Term and termination

10.1 Term and renewal. Each Subscription Term starts on the Activation Date and runs for the period in the Quote. About 30 days before it ends, we will send a renewal Quote. To renew, you send a new Purchase Order and pay the renewal invoice in full before the current Term ends. If full payment is not received by then, your forms stop accepting Responses and access ends, without liability to us, and we may charge a reactivation fee to restore it. A renewed Term runs on from the end of the previous Term, even if it is paid late. Renewal Fees may reflect price changes notified under clause 4.8.

10.2 Cancellation by you. You may choose not to renew by emailing us or by not sending a renewal Purchase Order. You keep access until the end of the paid Subscription Term, and no Fees are refunded (clause 4.6). An annual Plan cannot be ended early for convenience.

10.3 Termination for breach. Either party may terminate this Agreement by written notice if the other materially breaches it and does not fix the breach within 30 days of notice (10 days for non-payment). If you terminate for our uncured breach, we will refund prepaid Fees for the unused period. If we terminate for your breach, all unpaid Fees for the rest of the Subscription Term become due immediately.

10.4 Insolvency. Either party may terminate immediately if the other becomes insolvent, enters liquidation, administration or a similar process, or stops doing business.

10.5 Immediate termination by us. We may terminate immediately if you seriously or repeatedly breach clause 3.4 or 5.4, or use the Service unlawfully.

10.6 Effect of termination. When the Agreement ends, your licence ends, you must stop using the Service and uninstall the managed package, and all amounts owed become due.

10.7 Your data at the end. Customer Data held in your Salesforce org stays with you. For data we hold in Google Cloud Run mode, you may ask for an export within 30 days after termination, and we will provide it in a standard format if all Fees are paid. After that period we will delete it, except where law requires us to keep it or it sits in routine backups that expire under our normal schedule.

10.8 Survival. Clauses that by their nature should continue survive termination, including clauses 4 (for amounts owed), 5.6, 7, 9, 10.6 to 10.8, 11 and 12.

11. Compliance and non-solicitation

11.1 Sanctions and export. You confirm you are not located in, or controlled by anyone in, a country or list subject to Indian, UN, US, EU or UK sanctions, and you will not let the Service be used in breach of those laws.

11.2 Anti-bribery. Each party will comply with applicable anti-bribery and anti-corruption laws, including India’s Prevention of Corruption Act, 1988.

11.3 Non-solicitation. During the Agreement and for 12 months after, you will not directly solicit for employment or engagement any ForceForms employee or contractor who worked on your account, without our written consent. General job adverts not aimed at them are allowed.

12. Governing law and general terms

12.1 Governing law. This Agreement and any dispute arising from or relating to it, including non-contractual disputes, are governed by the laws of India.

12.2 Jurisdiction. The courts at Pune, Maharashtra, India have exclusive jurisdiction over any dispute arising from or relating to this Agreement, and each party submits to them. We may still seek urgent injunctive relief, or recover unpaid Fees, in any court with jurisdiction over you.

12.3 Notices. We may send notices to the contact email in your Purchase Order or Customer Acceptance Form. You must send legal notices through the contact form at our Contact page and by post to Niranjan Mankame, Pune, Maharashtra, India. Notices sent through the contact form take effect on the next business day after sending.

12.4 Assignment. You may not assign or transfer this Agreement without our written consent. We may assign it to an affiliate or to a buyer of all or most of our business or assets, by notice to you.

12.5 Subcontracting. We may use subcontractors and sub-processors and remain responsible for their performance of our obligations.

12.6 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, riots, government action, power or internet failures, cyberattacks not caused by its negligence, and Third-Party Platform outages. This does not excuse payment obligations.

12.7 Independent parties. The parties are independent contractors. Nothing creates a partnership, agency, joint venture or employment relationship.

12.8 Entire agreement. This Agreement is the entire agreement between the parties on its subject and replaces all earlier discussions and proposals. Terms in your purchase orders, vendor forms or portals do not apply, even if we accept or sign them.

12.9 Waiver and severability. A failure to enforce a right is not a waiver of it. If any part of this Agreement is found invalid or unenforceable, it will be enforced to the maximum extent allowed and the rest remains in effect.

12.10 Third parties. No one other than the parties, and ForceForms’ indemnified persons under clause 9.7, has any right to enforce this Agreement.

12.11 Electronic acceptance and language. This Agreement may be accepted or signed electronically, which is valid under India’s Information Technology Act, 2000. The English version governs over any translation.

Schedule 1. Customer Acceptance Form

Download the Customer Acceptance Form (PDF)

Print this form on your organisation’s letterhead, complete it, have an authorised signatory sign and stamp it, and attach it to your Purchase Order. ForceForms accepts the order by issuing an invoice; the subscription starts only when full payment is received.

Declaration

On behalf of the Customer named above, I confirm that:

1. I have read the ForceForms Customer Terms of the version and date stated above, and the Customer accepts and is bound by them;
2. any terms printed on or referred to in our Purchase Order or procurement system do not apply;
3. the subscription starts only after ForceForms receives full payment in advance, taxes are extra and borne by the Customer, and all Fees are non-refundable;
4. the Customer’s forms will pause when the annual Response Limit is reached;
5. the ForceForms managed package is distributed directly by ForceForms and not through Salesforce AppExchange, and Salesforce may show a notice to that effect during installation;
6. I am authorised to sign this form and bind the Customer.

Signed for the Customer

Schedule 2. Sub-processors

These are the sub-processors we use to provide the Service. We update this list by giving notice under clause 6.4.

In Salesforce Native mode, Customer Data stays in your Salesforce org and we use no sub-processor to process it.